Embedding Change, Training & Activation · Prepared for
TasGas
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Three connected but separately scoped pieces of work that build on Service Connect 2026: embedding the new Service Delivery ways of working, converting the gas awareness training into an online module and platform, and activating an existing works practices change initiative.
Thank you for the opportunity to keep working with TasGas beyond Service Connect 2026. The conference was designed as a catalyst, not a standalone event, and this proposal is about turning that momentum into practical, sustainable change across the business.
Work Package 1 — Embedding Change and Building Capability continues the co-design partnership to help teams adopt the new Service Delivery ways of working, including online toolkits for self-paced upskilling.
Our role throughout is to build sustainable internal capability rather than dependence on external consultants, and to progressively transfer ownership back to TasGas.
Opposite combines strategy, facilitation, organisational psychology and human factors to help complex teams make better decisions and turn intent into practical action.
Designing work and systems around how people actually think, feel and behave. We translate engagement and lived experience into clear system level insights.
Building leader and team capability to work well in complex environments. Recommendations are supported by practical tools and behaviours, not just policies.
Co designing solutions with users, testing and iterating quickly. Surveys, interviews and recommendations are usable, intuitive and easy to action.
Applying systems thinking to risk, fatigue, workload and decision making. Work design guidance is grounded in safety and performance science.
This multidisciplinary mix allows us to support both the human dynamics and the practical architecture of strategic alignment.
A selection of the organisations Opposite has partnered with.
Service Connect 2026 established a shared vision for the future operating model. Prior to this, TasGas has also implemented recent programs to transition the workforce into a different operating model and way of working. There is now a need to further translatesthat energy into practical, sustainable change to build on the investment to date.
Gas Awareness Training + Platform
We have scoped these as three discrete pieces of work that each stand on their own. Because all three are about changing ways of working, we may be able to coordinate one engagement approach across them, rather than running three separate efforts.
Each package below is scoped and priced independently. You can approve one, two or all three, in any sequence.
At a glance:
Supporting execution of change and upskilling engagement following Service Connect 2026, maintaining momentum and progressively transferring ownership to TasGas.
The Service Connect 2026 conference built energy and a shared understanding of why change is required. The risk now is that momentum fades before new ways of working are embedded in day-to-day operations.
This package supports teams to adopt the new Service Delivery ways of working, co-designs practical improvements with frontline employees and leaders, and establishes lightweight governance so TasGas can sustain the initiative internally.
Building on the gas awareness work delivered before the conference: turning the guidebook and communication artefacts into bite-sized online training and refreshed resources, hosted on a site with data capture to operationalise them effectively.
Before the conference, Opposite delivered a separate piece of work focused on raising gas awareness across TasGas's customers. It produced a guidebook and a suite of communication artefacts that help field technicians and other roles promote gas awareness to audiences such as local councils, construction groups, students, homeowners and landowners.
These are strong assets, but they can be operationalised far more effectively. The opportunity is to build training that puts them to work, refresh the artefacts, and host them on a site with data capture so they are easy to use, keep current, and measure.
Rather than one large module, we would recommend a set of bite-sized training pieces that different roles can complete as relevant, refreshed supporting artefacts, and a site with data capture to operationalise it all.
Supporting the implementation of an existing works practices change initiative that came out separately from the conference, adding a layer of engagement, communication and activation to work that is already well progressed.
A lot of great work has already been done to design, user mapping, and planning, and TasGas has asked Opposite to help with its implementation. The user profiles, one-page summaries and staged rollout plan provide a strong framework, and it is clear a lot of thought has gone into understanding the impacts across the different user groups.
The opportunity now is to bring the plan to life: more interactive communications, scenario-based walkthroughs, and opportunities for people to ask questions and experience what the changes will mean in practice. There is also value in simplifying the messaging further by breaking it into smaller, staged communications that focus on only what people need to know at each point in the rollout.
This package helps translate a well-structured plan into communications, engagement activities and practical actions that really drive adoption.
This work will be led by a small senior team with experience in facilitation, organisational psychology, human-centred design, digital tooling and training design, well suited to work that needs to balance co-design, practical implementation, capability building and clear documentation.
Doctor of Organisational Psychology with deep experience in leadership development, facilitation, business improvement, human-centred design and Human Factors.
Nick founded Opposite and led the Service Connect 2026 engagement. On this work he provides senior oversight and quality assurance across all three packages, ensuring the approach stays coordinated and grounded in what TasGas needs.
Human factors specialist and organisational psychologist, experienced in helping organisations improve safety, simplify complexity and design practical change that works in real operational environments.
For TasGas, Damien contributed to the design and delivery of the Service Connect conference, bringing a strong focus to stakeholder engagement, workshop design, and creating experiences that build alignment, shared understanding and momentum for change. On this work he leads day-to-day delivery across the three packages and coordinates the unified engagement approach.
Human factors and behavioural science consultant with a background in psychology and applied research, focused on turning behavioural insight and systems thinking into accessible, user-friendly solutions.
Duygu supported TasGas's Gas Awareness Project, helping translate complex technical and safety information into clear, practical communication tools and engagement materials. On this work she is well placed to lead the gas awareness training and artefacts, improving understanding, consistency and adoption across diverse stakeholder groups.
Each of the three packages is scoped and priced separately, and can be approved on its own or in any combination. The summary below shows the recommended option for each; the full set of cost options for every package follows underneath. All figures exclude GST.
| Work Package | Recommended option | Deliverables | Investment (ex GST) |
|---|---|---|---|
| 1 · Embedding Change & Building Capability | Option 2 — Discover, Build & Embed (site visits, online toolkits and governance; includes travel) | 7 | $64,000 |
| 2 · Gas Awareness Training & Operationalisation | Option 2 — Training, Artefacts & Site (build; hosting quoted separately) | 5 | $40,000 |
| 3 · Works Practices Activation | Retainer — block of days drawn down over the rollout | 5 | $27,000 |
| All three (recommended options) | Full programme across the three packages | 17 | $131,000 |
The recommended option is highlighted for each package below. Lower and higher-scope options are available for Packages 1 and 2; Package 3 is offered as a retainer estimate.
Three ways to scope this package. All figures are fixed-price lump sums, exclusive of GST. Travel for the Tasmania and Melbourne site visits is included in the figures below.
Three ways to scope this package. All figures are fixed-price lump sums, exclusive of GST. Ongoing platform hosting is quoted separately as an annual subscription.
Because this work supports an existing rollout that unfolds over time, we suggest a retainer rather than a fixed project. This gives TasGas a block of consulting days to draw down across the rollout, flexing to where the need is greatest each fortnight. The figure below is an estimate, exclusive of GST.
| Trip | Detail | Cost (ex GST) |
|---|---|---|
| Tasmania — two-day site visit | Two consultants; flights, accommodation, meals, transfers | $2,910 |
| Melbourne — one-day site visit | Two consultants, local (no flights or accommodation) | $300 |
| Total travel & expenses | $3,210 |
Travel is included within the Package 1 figures above, as the site visits are dovetailed to support all three packages during discovery.
Payment schedule applies per package; the Package 3 retainer is invoiced against days drawn down.
These examples reflect Opposite's experience across operating-model change, co-design, workforce engagement and turning strategy into practical, embedded action, including our recent work with TasGas.
More broadly, Opposite has supported strategic workshops, leadership offsites, team alignment and capability programs across transport, infrastructure, energy, logistics, health and government, bringing organisational psychology, human-centred design and facilitation together to turn strategic intent into practical, owned action.
Opposite is available to begin shortly after engagement. Because the three work packages are separately scoped, each can start on its own timeline, subject to confirmation of scope, participants and logistics.
Given the rising demand for the gas awareness training and the momentum built at Service Connect 2026, we recommend confirming priorities and sequencing early so we can keep that energy moving while it is fresh.
These three pieces of work are the practical next step in turning that momentum into action: embedding the new ways of working, meeting rising demand for the gas awareness training online, and activating the works practices change plan. We'd be glad to tailor the scope, sequencing and pricing with you and Brie once priorities are confirmed.
